Initiate a Return:
- Contact us at support purepearlcosmeticsofficial@gmail.com
- Provide your order number and the reason for the return.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
Inspection Process:
- Once we receive your returned item, our team will inspect it.
- You will be notified of the approval or rejection of your refund within 5 business days of receiving the return.
Refunds:
- If approved, your refund will be processed, and a credit will be issued to your original payment method within 7-10 business days.
- Shipping costs are non-refundable.
Exchanges:
- We do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order.
Policy Updates:
Pure Pearl Cosmetics reserves the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services implies acceptance of such changes.
If you have any questions, feel free to reach out to our customer support team